FAQs

1️⃣ What makes FloSteppa® insoles different from others?
FloSteppa® insoles are engineered with 4D shock absorption, ergonomic arch support, and high-density foam to provide all-day comfort and prevent foot fatigue. Unlike cheap insoles that flatten quickly, FloSteppa® is built to last 12+ months while improving posture, reducing joint stress, and keeping your feet fresh with breathable, moisture-wicking materials.

2️⃣ Who are FloSteppa® insoles designed for?
Our insoles are designed for:
✅ Workers on their feet all day – Nurses, retail employees, service professionals
✅ Athletes & gym-goers – Runners, weightlifters, and sports enthusiasts
✅ Sneaker lovers & everyday wearers – Extra comfort for casual & dress shoes
✅ Anyone experiencing foot fatigue or pain – Arch support & relief for plantar fasciitis

3️⃣ How can I contact FloSteppa®?
You can reach us at teamflosteppa@gmail.com, and our customer support team will be happy to assist you with any questions or concerns!

4️⃣ How long do FloSteppa® insoles last?
With proper use, FloSteppa® insoles can last 12+ months, while most cheap insoles wear out in weeks. Our high-density foam maintains its structure and support even with daily use.

5️⃣ How do I clean my FloSteppa® insoles?
For best results:
🧼 Hand wash with mild soap & warm water
🌬 Air dry completely before placing them back in your shoes
🚫 Do not machine wash or expose to excessive heat

6️⃣ Do FloSteppa® insoles help with foot pain?
Yes! Our insoles provide ergonomic arch support to relieve:

• Plantar fasciitis
• Heel pain & arch discomfort
• Shin splints & joint stress
• Back & knee pain caused by poor posture

7️⃣ Do you ship worldwide?
Yes! We offer global shipping so you can experience FloSteppa® comfort no matter where you are.

8️⃣ Where do you ship from?
We ship from our warehouse in the United States to ensure fast and reliable delivery.

9️⃣ How long will it take to receive my order?
📌 Processing Time: 1-3 business days
📌 Shipping Time: 7-10 business days (U.S. & International)
🚀 Tracking details will be sent once your order has shipped.

🔟 Where can I buy FloSteppa® insoles?
FloSteppa® is exclusively available online at https://flosteppa.store/ to ensure direct customer support and quality control.

1️⃣1️⃣ Can I change or cancel my order?
We process orders quickly to get them shipped as soon as possible. If you need to make a change or cancel your order, please contact us within 12 hours of purchase.

🚨 After 12 hours, we cannot cancel your order as it will have already started processing. However, once you receive your order, you can return it for a full refund if needed.

1️⃣2️⃣ What payment methods do you accept?
We accept:
✅ All major credit cards (VISA, Mastercard, AMEX, Discover)
✅ PayPal
✅ Buy Now, Pay Later options (Klarna, Shop Pay Installments) (if applicable)

1️⃣3️⃣ What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, you are eligible for a full refund or replacement.

✉️ Contact us at teamflosteppa@gmail.com with your order number, and we’ll take care of it.

1️⃣4️⃣ Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars, meaning you may be responsible for customs duties or import taxes upon delivery.

📌 Customs charges vary by country, and these fees are determined by your local customs office. FloSteppa® is not responsible for any additional charges or delays caused by customs.

For more details, please check with your local customs authority.

1️⃣5️⃣ What sizes do you offer?

FloSteppa® Sizing Chart (EU to US Conversion)

EU 35-36 → US Men's 3.5 - 4.5 | US Women's 5 - 6
EU 37-38 → US Men's 5 - 6 | US Women's 6.5 - 7.5
EU 39-40 → US Men's 6.5 - 7.5 | US Women's 8 - 9
EU 41-42 → US Men's 8 - 9 | US Women's 9.5 - 10.5
EU 43-44 → US Men's 9.5 - 10.5 | US Women's 11 - 12
EU 45-46 → US Men's 11 - 12 | US Women's 12.5 - 13.5

✅ Cut-to-Fit Design – Trim along the guide marks for a custom fit in any shoe.

💡 Still have questions?
Our team is happy to help! Reach out to us at teamflosteppa@gmail.com and we’ll get back to you as soon as possible.